IT Operations
Infrastructure support, endpoints, servers, peripherals, troubleshooting, documentation, and day-to-day technical reliability.
IT • Cloud • AI • Web
Kyriakos Koutsourelis
IT & Cloud Operations Engineer | Co-Founder @ Gain.gr | AI Enthusiast
I combine IT operations, cloud infrastructure, web development, and practical AI experience to support reliable systems and create useful digital solutions.
Profile
Reliable operations mindset with a strong AI and web foundation.
Innovative and diligent professional with a strong foundation in AI, web design, IT support, and programming. Experienced in both team environments and independent projects, including co-founding Gain.gr, a non-commercial platform that makes AI news and education accessible to Greek-speaking audiences.
Passionate about programming and artificial intelligence, especially ethical use, social impact, and the way AI can support critical thinking. Committed to continuous learning through focused side projects, certifications, and practical technical work.
Core Skills
Technical areas I work across
Cloud Infrastructure
Assisting with SaaS cloud environments, availability, backups, scaling, and operational supervision across cloud platforms.
DevOps Practices
Exposure to CI/CD pipelines, monitoring, backup processes, technical improvements, and collaboration with development teams.
Web Development
WordPress, Joomla, HTML, CSS, JavaScript, e-shops, SEO, content management, and website maintenance.
AI & Automation
AI-focused content work, OpenAI API interest, Microsoft Azure AI learning, and practical AI adoption for productivity and education.
Business Tools
Microsoft 365 administration, SoftOne, CRM systems, WHM, cPanel, Plesk, Google Ads, and social media operations.
Experience
Professional timeline
Dec 2025 — Present
IT & Cloud Operations Engineer
Terracom S.A. · Ioannina, Greece
Supporting corporate IT infrastructure, cloud operations, DevOps practices, security, availability, reliability, and technical improvements with CTO and development teams.
Apr 2024 — Present
Co-Founder
Gain.gr — Greek AI Network
Co-founded an independent Greek AI education platform. Designed and co-developed the website, publish AI news and explainers, and promote ethical, responsible AI adoption.
Jun 2016 — Present
Web Developer / Designer — IT Support
Freelance · Greece
Creating and managing WordPress/Joomla websites, supporting small businesses, managing SEO, Google/Facebook Ads, social media, and project delivery.
Dec 2021 — Feb 2023
System Administrator
Aegean College · Athens
Managed professional websites, SoftOne, SEO, Microsoft 365 administration, technical research, and daily IT support tasks.
2011 — 2018
Web / IT Roles
Euroservices Ltd · Pantimeless LTD · Theodorou S. Papadopoulos K. LTD · Plus Graphics
Worked across web development, SEO, VPS/control panel management, CRM systems, local IT support, e-shops, social media, Google Ads, and visual content editing.
Education & Certifications
Continuous learning in software, AI, and digital systems.
Coding Factory
Athens University of Economics and Business · Computer Software Engineering · Oct 2024 — Jun 2025
BSc (Hons) Computing and Information Systems
Canterbury Christ Church University · 2017 — 2020
Selected Certifications
Advanced Creative Thinking and AI, Navigating Generative AI: A CEO Playbook, Introduction to Programming with Python, AI education webinar certification.
Languages
Greek: Native or bilingual · English: Professional working · German: Elementary
Contact
Let’s connect
Available for conversations around IT operations, cloud infrastructure, web projects, AI adoption, and technical collaboration.